Hondru Ford of Manheim announced it has been recognized as a J.D. Power 2025 Dealer of Excellence, one of the highest honors a dealership can receive for exceptional customer satisfaction and operational best practices. This prestigious accolade places Hondru Ford of Manheim among an elite group of dealerships.
Hondru Ford of Manheim has also been awarded the 2024 Ford President's Award for the third consecutive year, elevating them to the distinguished status of a Ford Elite President's Award Dealer.
"This J.D. Power Dealer of Excellence certification truly sets us apart, especially coming from such an authority as J.D. Power," said Jason Hondru, Dealer Principal at Hondru Ford / Hondru Chevrolet. "Coupled with our third consecutive Ford President's Award, it underscores a consistent commitment to our customers. In one way or another, everyone in this dealership contributes to making our customers happy, and every member of our team shares in this incredible achievement."
Known for its “Voice of the Customer” research for more than 50 years, J.D. Power and its Dealer of Excellence Program help consumers identify leading retailers that go the extra mile. The Dealer of Excellence is an exclusive program with a rigorous three-step qualification process:
- J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand’s performance in the most recent J.D. Power U.S. Sales Satisfaction Index (SSI) Study℠.
- Dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in the SSI Study.
- Qualifying dealers must pass an audit demonstrating they meet or exceed J.D. Power sales best practices, including transparent negotiation, fair trade-in valuation, clear finance and insurance product menus, and comprehensive online inventory and pricing.
The 2024 Ford President's Award further celebrates dealerships that achieve the highest levels of customer satisfaction, sales, and service. Earning it three years in a row signifies consistent, elite performance within the Ford network.
"We couldn’t have achieved these remarkable honors without our incredible customers and dedicated team," Hondru added. "Your trust, loyalty, and hard work are the heart of our success – and we’re truly grateful for each and every one of you. Thank you for making Hondru Ford of Manheim your trusted dealership. Here’s to continuing to deliver the Hondru Experience."
About Hondru Ford of Manheim: Hondru Ford of Manheim is a family-owned and operated dealership serving Central Pennsylvania with a wide selection of new and pre-owned Ford vehicles, as well as comprehensive service and parts departments. With a commitment to exceptional customer service and community involvement, Hondru Ford strives to provide a transparent, enjoyable, and reliable automotive experience.
About Hondru Chevrolet of Manheim: Hondru Chevrolet of Manheim is a trusted, family-owned and operated dealership proudly serving Central Pennsylvania with a wide selection of new and pre-owned Chevrolet vehicles. In addition to a knowledgeable sales team, the dealership offers full-service maintenance, genuine Chevrolet parts, and financing solutions. With a focus on customer satisfaction, transparency, and community engagement, Hondru Chevrolet of Manheim is dedicated to delivering a friendly, dependable, and professional automotive experience.
J.D. Power 2025 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit jdpower.com/US-DOE.
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